Terms & Conditions

Bookings

All bookings are subject to availability.

Customers are responsible for providing accurate booking information, including:

• Pickup address
• Destination
• Date and time
• Contact details
• Flight information where applicable

Incorrect information may result in delays or additional charges.

Prices

All prices quoted are subject to confirmation.

Additional charges may apply for:

• Waiting time
• Additional pick-up points
• Changes to the booking
• Vehicle damage caused by passengers

Airport Transfers

For airport collections:

• We monitor incoming flights where flight details have been provided.
• Drivers will make reasonable efforts to adjust collection times for delayed flights.

Waiting Time

Airport pickups may include a complimentary waiting period.

Additional waiting time may be charged after the complimentary period has expired.

Cancellations

Bookings cancelled before the agreed pickup time may be eligible for a refund depending on the circumstances.

Late cancellations or failure to attend the pickup location may result in cancellation charges.

Passenger Responsibilities

Passengers must:

• Wear seat belts where legally required.
• Treat vehicles respectfully.
• Avoid behaviour that may endanger the driver or other passengers.
• Be responsible for any damage caused during the journey.

Luggage

Passengers are responsible for ensuring that the selected vehicle is suitable for their luggage requirements.

Extra luggage should be declared when making a booking.

Lost Property

Items left in our vehicles will be kept where possible.

Collection or return arrangements may incur a charge.

Website Use

While we make every effort to ensure our website remains accurate and available, we do not guarantee that it will always be free from interruptions or errors.

Limitation of Liability

Luton Connect Taxis shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Severe traffic
• Road closures
• Weather conditions
• Accidents
• Public events

Our liability shall be limited to the amount paid for the booking where permitted by law.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes

We reserve the right to update these Terms & Conditions at any time.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact

Luton Connect Taxis
5th Floor, Hampton by Hilton, Cubix Luton Ltd Offices, 42–50 Kimpton Road, Luton, LU2 0FP, United Kingdom
Telephone: 01582 353158
Email: admin@lutonconnecttaxis.com